- +678 33380
- inquiries@digital.gov.vu
- Mon - Fri : 8.00 am - 5.00 pm
WHAT WE DO
Helpdesk & User Support
Providing fast, reliable and decentralised ICT support to Government users.
Team Composition
Helpdesk Manager, Supervisors, Support Staff and Provincial ICT Officers.
Support Services
Hardware repairs, software troubleshooting and remote support.
Objective
Reduce downtime and ensure reliable ICT services.
Nationwide Coverage
ICT support across all provinces since 2018.
Photo Highlights
Helpdesk and user support operations in action.
Connecting VoIP Lines
Computers & Laptop Repairs
Windows Upgrade
Transmission & Network Maintenance
Reliable transmission keeps the Government of Vanuatu connected.
Core iGov Infrastructure
Management and maintenance of the Government Broadband Network (GBN), Fibre Network and power network.
Strategic Importance
Backbone of secure government digital services and connectivity.
24/7 Service Availability
Continuous monitoring ensures services remain operational 24/7.
Photo Highlight
Transmission and network maintenance in action.
Government Network Maintenance Operations
Network & Infrastructure Services
The Network team manages core connectivity systems that power the digital operations of the Government of Vanuatu.
IP Network
Core IP Network, MPLS backbone and Access Network infrastructure supporting government-wide connectivity.
Internet Access
Provides Internet for government including STM-1 link to Sydney and additional access routes.
VoIP System
Maintains Voice-over-IP systems ensuring secure internal communication across ministries.
Video Conferencing
Setup & support of Government video conference services for meetings and remote collaboration.
Datacentre Management
Oversees server rooms, hosting, storage infrastructure and critical compute environments.
Fibre & Radio Links
Cambium radio, fibre connections & wireless backhaul — jointly managed with the Transmission Team.
Wireless & Wi-Fi
Deployment & maintenance of government Wi-Fi networks and wireless backhaul connectivity.
IXP Assistance
Technical support to the Vanuatu Internet Exchange (IXP) for local routing & traffic optimization.
VSAT & VPN Services
Secure satellite backup connectivity (VSAT) and encrypted remote access through VPN links.
Photo Highlight
Core network and infrastructure services supporting government connectivity.
Government Network & Infrastructure Operations
Applications Team
The Applications Team supports Government agencies through development, maintenance and optimisation of applications and databases used across Ministries.
Application Development & Support
Requirements Gathering
Collect user needs and prepare system specifications.
Application Design
Design systems according to approved specifications.
Prototype & Build
Develop test environment builds prior to launch.
Testing & Debugging
Test integration, troubleshoot and validate before deployment.
Deployment
Deploy final builds to production & maintain uptime.
Updates & Maintenance
Upgrade applications as new versions become available.
User Support & Training
Provide agency support, troubleshooting and end-user training.
Photo Highlight
Application development and user support activities.
Government Application Development & Support
Database Administration
Database Development
Design & maintain schemas, tables, procedures & utilities.
Access Control
Manage database permissions & secure authentication paths.
Performance Monitoring
Analyse capacity, performance & optimise efficiency.
Automation & Scripting
Create utility tools & automation scripts for reporting.
Backup & Recovery
Oversee backups, failover, mirroring, replication & restore.
Security & Encryption
Implement encryption & protect data against breaches.
System Monitoring
Ensure 24/7 stability of critical platforms & DB engines.
Technology Evaluation
Review and recommend new database technologies.
Roles of Policy Division
The Policy Division of the Office of the Government Chief Information Officer (DCDT) leads and collaborates with Government Ministries, development partners, stakeholders, the private sector, and civil society.
ICT Strategy & Planning
- Define ICT strategy roadmaps aligned with VNSDP 2030.
- Monitor ICT strategy implementation.
Policies, Standards & Guidelines
- Develop and update National ICT Policies.
- Develop and update National ICT Standards.
Regulations & Legislation
- Develop and update National ICT Regulations.
- Address emerging ICT & telecom threats.
ICT Governance & Controls
- Provide ICT operations control mechanisms.
- Strengthen best practices for service delivery.
Photo Highlights
Visual highlights showcasing Policy Division initiatives and national ICT frameworks.
Strategies & Government IT Initiatives
National ICT Policies
Legal & Regulatory Frameworks
Community Initiatives & ICT Services
Management Information Systems (MIS)
MIS oversees and manages the Government’s Data Centre platforms to ensure reliable, secure and compliant ICT services across Vanuatu.
Key Responsibilities
Data Centre Operational Oversight
MIS monitors day-to-day datacentre systems, hardware, software and resource performance.
Capacity Planning
Forecasts system demands and scales infrastructure for future computing & storage needs.
Security & Compliance
Implements physical & cyber security standards to protect critical government data.
Disaster Recovery Planning
Develops backup & failover procedures to ensure service continuity during failures.
Vendor Management
Manages service contracts with hardware, software & datacentre solution providers.
Photo Highlight
Management Information Systems supporting secure and reliable government data centre operations.
Government Data Centre & MIS Operations
CERT Vanuatu (CERT VU)
CERT Vanuatu (CERT VU) is the central cyber security information and incident response hub for Vanuatu. It serves with primary objectives to respond to malicious incidents penetrating Vanuatu’s Internet and IP communications network. We work alongside government agencies and other international and national partners to help Vanuatu become more resilient to cyber-attacks.
Photo Highlight
National cyber security coordination and incident response services.
CERT Vanuatu – National Cyber Security Response